Frequently Asked Questions
Quick answers to your most common questions
What payment methods do you accept?
We accept M-Pesa, credit/debit cards (Visa, Mastercard), and bank transfers. All payments are processed securely through our encrypted payment gateway.
How long does delivery take?
Delivery times vary by location: Nairobi (1-2 business days), other major cities (2-3 business days), remote areas (3-5 business days). We'll provide tracking information once your order ships.
Are your products genuine Apple products?
Absolutely! We're an authorized Apple reseller in Kenya. All our products are 100% genuine, come with full manufacturer warranties, and are sourced directly from Apple or its authorized distributors.
Do you offer international shipping?
Currently, we only ship within Kenya. For international customers, we recommend checking Apple's global website for authorized resellers in your region.
Can I cancel or modify my order?
You can cancel or modify your order within 1 hour of placement by contacting our customer support. After that, orders enter processing and cannot be changed.
How do I check my warranty status?
Apple products can be checked on Apple's warranty status page using your serial number. We also provide warranty documentation with every purchase, and our team can assist with warranty claims.
Do you offer student discounts?
Yes! We offer special education pricing for students and teachers. Visit our Education Store section or contact us with proof of academic status to receive your discount.
What if I receive a defective product?
We thoroughly test all products before shipping, but if you receive a defective item, contact us immediately. We'll arrange for a replacement or repair under warranty at no cost to you.
Still have questions?
Our support team is available to help with any additional questions:
Email: support@applejunction.com
Phone: +254 700 123 456 (Mon-Sat, 8AM-6PM EAT)
Live Chat: Available on our website during business hours